Privacy Policy

What Data We Collect
We collect the following types of personal data when you visit our website, place an order, or contact us:

Identity data – name, billing/shipping address, email address, telephone number

Order and payment information – product orders, payment information (securely processed via payment providers)

Technical data – IP address, browser type, device data and browsing behaviour (via cookies)

Communication data – messages or feedback you send to us

We do not collect or store sensitive personal data (such as health data) unless this is necessary for customer service and you provide it to us yourself.

3. How We Use Your Data
We process your personal data only for the following purposes:

Processing and delivering your orders

Managing payments, refunds and returns

Providing customer service and answering questions

Sending order updates and important service messages

Improving our website and shopping experience

Compliance with legal and fiscal obligations

4.⁠ ⁠Legal basis for processing
We process your data on the basis of the following legal grounds:

Execution of an agreement (processing your order)

Legal obligation (tax and accounting administration)

Legitimate interest (improvement of our services and fraud prevention)

Consent (for marketing emails, if you opt in)

5. Sharing Your Data
We only share your personal data with third parties when this is necessary for:

Payment processing (e.g. payment providers)

Order processing and delivery (e.g. carriers)

Website hosting and analysis

Compliance with legal obligations (e.g. tax authorities)

We never sell your personal data to third parties.

6. Retention period
We only store your personal data for as long as necessary:

Order details: 7 years (required by Dutch tax law)

Customer service messages: up to 2 years

Marketing subscriptions: until you unsubscribe

7. Cookies
We use cookies to improve your shopping experience and analyze website traffic.
You can set your browser to refuse cookies, but some parts of the site may not work properly. See our Cookie Policy for more information.

8. Your Rights (GDPR)
Under the GDPR, you have the right to:

To view your personal data

To have incorrect data corrected

To have your data deleted

To restrict or object to the processing

Transfer your data (data portability)

Withdraw your consent to marketing at any time

To exercise your rights, please contact us at [Enter email address]. We will respond within 30 days.

9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse.

10.⁠ ⁠Changes to This Policy
We may update this privacy policy from time to time. We will post any changes on our website with the updated date.